 |
| |
 |
Included Features and Benefits |
 |
|
|
|
|
|
|
|
|
|
| |
|
Speed |
|
|
|
|
| Search the Web and download large files at lightning-fast speeds.* With FastAccess Business DSL, you can download a 3.8 megabyte file, the size of a large presentation, in as fast as 5 seconds. Download times with a 56Kbps modem so slow, it's staggering — more than 9 minutes!
Show me the difference » |
|
|
|
|
|
|
|
| |
|
Value |
|
|
|
|
| Connect one or several computers for one flat monthly price. With a router, employees can share a single FastAccess Business DSL connection with separate mailboxes - eliminating the need for multiple dial-up connections.
FastAccess Business DSL gives you twice the value for your phone line. Use the Internet and talk or fax on the same line, at the same time! Save by consolidating existing dial accounts into one FastAccess Business DSL line. |
|
|
|
|
|
|
|
| |
|
Reliability |
|
|
|
|
| AT&T strives for 99.9% availability, and delivers expertise and a history of dependability you can rely on for your data services. In addition, MailGuard Service protects your e-mail from both spamming and viruses. |
|
|
|
|
|
|
|
| |
|
Multiple Users |
|
|
|
|
| With a router, connect multiple computers to a single FastAccess DSL connection at no additional monthly cost. AT&T also provides you with the option of up to 11 mailboxes so you can get everyone in the office communicating. Your account also comes with 10MB of personal Web space. |
|
|
|
|
|
|
|
| |
|
Internet Security |
|
|
|
|
Protect your computers from spyware, viruses, and hackers.
The security threats that face your computer are powerful. Get 24/7 protection and automatic product updates to help protect your computer from the latest online threats.
AT&T Internet Security Suite includes:
• AT&T Anti-Spyware- seeks out and removes programs that gather personal information and slow down your computer.
• AT&T Anti-Virus - cleans and helps protect your computer against viruses, worms, and Trojan horses
• AT&T Firewall- shields your computer from unauthorized access.
Note: AT&T Internet Security Suite supports the following operating systems: Microsoft® 2000 Service Pack 1, XP and Microsoft Vista. Computer requires Pentium 233 MHz or higher processor speed and at least 64 MB of RAM. |
|
|
|
|
|
|
|
| |
|
AT&T Wi-Fi |
|
|
|
|
Connect to the Internet when you are away from the office - FastAccess® Business DSL 6.0 or FastAccess® Business DSL Plus customers receive free access to approximately 10,000 AT&T Wi-Fi Hot Spots across the country. A list of current AT&T Wi-Fi locations can be found at http://att.com/attwifi/locations .
It’s easy to access an AT&T Wi-Fi Hot Spot – simply, log in using your primary DSL user name and password to start surfing the Internet.
If you are not currently a FastAccess Business DSL 6.0 or FastAccess Business DSL Plus customer, please click here or call 1-866-213-6300 to upgrade now and take advantage of this free offer. |
|
|
|
|
|
|
|
| |
|
IP Addressing Options |
|
|
|
|
FastAccess DSL can be purchased with either Dynamic IP Addressing or Static IP Addressing. Static IP addressing gives your business a "fixed" Internet address that allows your customers to find you on the Internet. Static IP is necessary for applications such as:
• Hosting an e-mail, FTP or applications server
• Allowing remote access to a LAN or Virtual Private Network
• Hosting a Web site |
|
|
|
|
|
|
|
| |
|
Customer Care/Self-Help |
|
|
|
|
| AT&T — nationally recognized for Internet service reliability and customer care — has a dedicated, knowledgeable, friendly business technical support group available to assist you seven days a week. Access the FastAccess DSL Online Help Center to get fast answers to frequently asked questions about managing your e-mail, your equipment, Internet security and more. At the Help Center Online, you can also access automated solutions that do the work for you, and chat live with a AT&T eAgent for answers to questions about your FastAccess Service. If you choose to call us, as a business customer you receive priority support. |
|
|
|
|
|
|
|
| |
|
Backup Dial Account |
|
|
|
|
| FastAccess DSL comes with a FREE unlimited dial account that offers access to the Internet when at home or traveling.
Your access dial Internet account includes unlimited usage per month. Applicable long distance or roaming charges may be incurred. |
|
|
|
|
|
|
|
| |
|
Equipment and Installation |
|
|
|
|
Self-Installation
AT&T offers self-installation for FastAccess Business DSL Service. After you place your order, we will activate FastAccess DSL on your business telephone line and ship your modem or router kit to your business. Then, install your modem or router hardware and software using our step-by-step instruction guide.
Professional Installation
AT&T offers Professional Installation for FastAccess Business DSL Service to both single and multi-users at a reasonable cost. This may also include a reasonable amount of inside wiring and cabling necessary to install the service to your business.
AT&T Provided Equipment-
Netopia 3347NWG Router or Westell Wirespeed 6100 Modem.
The Netopia 3347NWG Router gives your business the option of wired and wireless Internet or network connectivity.
Bring Your Own Modem or Router
Customers may provide their own DSL modem or router for use with FastAccess DSL. Please view the list of modems and routers that are compatible with FastAccess DSL Service.
View Qualified Modems & Routers » |
|
|
|
|
|
|
|
| |
|
Service Guarantees |
|
|
|
|
Service Order:
After service activation, if a customer reports a service interruption caused by an AT&T network outage on their FastAccess Business DSL service before 12 p.m. and customer accepts the first available repair appointment and service is not restored on the same-day of reporting the trouble or if a customer reports a service interruption after 12 p.m. and service is not restored within 24 hours of reporting the trouble, AT&T will credit three days monthly recurring charge. This credit is in addition to any other credits available to the customer under the Internet Service Agreement.
Service Installation:
If a customer´s FastAccess Business DSL service is not successfully provisioned (Self Install) or installed (Professional Install) within 5 calendar days after placing an order for FastAccess Business DSL, AT&T will credit three days monthly recurring charge. To be eligible for an installation credit (Professional Install customers), a missed Professional Installation deadline must be a result of AT&T´s failure to schedule and complete the Professional Installation within 5 calendar days from time of order. The missed deadline cannot be a result of a customer requested Professional Installation appointment scheduled and/or rescheduled for more than 5 days after the order date. The Installation guarantee does not apply to FastAccess Business DSL pre-orders (orders placed for FastAccess service prior to service availability).
AT&T shall not be responsible for any delay in delivery or performance for the above service guarantees due to acts of God, acts or omissions of any regulated telephone network or any other occurrence commonly known as force majeure.
How to receive Service Guarantee Credit:
To receive service guarantee credits, the customer must notify AT&T requesting the credit by calling 1-888-321-2375. The credit will be applied to the Other Charges & Credits portion of the customer bill and will appear within 1-2 billing cycles.
|
|
|
|
|
|
|
