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Calling Feature Instructions

learn how to prevent unwanted calls
Click a feature to view instructions.
 
Screen Your Calls  
 
» RingMaster® Service
» Call Block
» Caller ID Deluxe
» Enhanced Caller ID
 
RingMaster® Service  
 
Know who’s calling with a distinctive ring tone

• Designate a unique ring tone for incoming calls
  Main number — one long ring
  1st RingMaster number — two short rings
  2nd RingMaster number — short-long-short ring
• Your AT&T representative assigns up to two RingMaster numbers for every one of your main numbers
• Ability to separate business calls from personal calls
• RingMaster telephone numbers share one line, but it’s easy to tell which number is ringing by a special ring pattern

Hints:
  • If you subscribe to Call Waiting, you will hear the same difference in call waiting tones.
  • Wait until you hear a complete ring pattern before you answer.
  • One subscription to Call Forwarding serves both your main and RingMaster telephone numbers — either forward all numbers to the same telephone number (available in certain areas) or forward the main number only (your RingMaster numbers ring through as usual).
  • Distinctive ringing is heard only at your end — the ring sounds normal to your caller.
  • Distinctive ringing is not heard on forwarded calls.
  • Directory listings are provided free of charge for your main and RingMaster numbers.
  • To report a problem, give AT&T repair service the main telephone number no matter which number is having trouble.
  • Turn any special features on and off in the usual way.
  • Although you have more than one telephone number, you still have only one line and one conversation.
  • If you have AT&T Voice Mail, the main number and RingMaster numbers share a messaging mailbox. If you add the Submailbox feature, the caller can leave messages for individuals.
 
Call Block  
 
*60 to avoid unwanted calls from nagging or harassing callers

• Block calls from up to six specific numbers
• When blocked callers try to connect, your phone won’t ring
• Caller hears message notifying them that their number has been blocked

If you want to: Do this:
Turn on Call Block Press * 6 0, then follow the voice instructions. (In some areas, you must then press 3 to turn your service on).
Add a number to Call Block list 1. Press # 6 0, then press #.

2. Dial the number you want to add, then press #.
Add last number that called to your list Press #, then press 0 1 #.
Review your list Press 1.
Remove a number right after hearing it (while reviewing your list) Press 0 7.
Review instructions Press 0.
Remove a number from the list Press *, dial the number you want to remove, then press *.
Remove all the numbers from the list Press 0 8.
Remove all private numbers from the list Press 0 9.
Turn off Call Block Press * 8 0. (In some areas, you must press 3 to turn your service off.)

Hints:
  • Callers with numbers you’ve listed will be notified their calls have been rejected, but you won’t even hear the phone ring when they call.
  • Unknown callers and out-of-area calls can’t be added to the Call Block list.
  • If a number on your Call Block list is also on your Call Selector or Preferred Call Forwarding list, Call Block takes precedence.
  • If a number on your Call Block list is not the main number for a caller’s RingMaster service, calls from that number will not be blocked.
  • Call Block will not block calls from wireless telephones, most coin telephones, or operator-assisted calls, and may not work if the incoming call is from a telephone number in a multi-line hunt group.
 
Caller ID Deluxe  
 
Know which customer or vendor is calling before picking up the phone

• Answer the calls you want, ignore the ones you don’t wish to answer
• Logs all of your incoming calls
• Added peace of mind knowing you’re not getting interrupted during important meetings

If you want to: Do this:
Use Caller ID Wait for one full ring of your incoming call — then check your Caller ID unit for name and phone number.

Hints:
  • If your Caller ID unit displays messages or symbols you don’t understand, check the owner’s manual provided with your equipment.
  • If your caller is using a privacy feature, the name and number may not be displayed.
  • AT&T public or semi-public telephones display the words “pay phone”, but business-owned pay phones may display the name of the business.
  • If a telephone number is new and not yet in the AT&T database, the display shows the number but not the name.
  • If you have Call Waiting, Caller ID doesn’t display information for any calls that come through when you’re on the phone, unless you also subscribe to Enhanced Caller ID.
  • Caller ID works only for direct-dialed calls between phone lines that have the service capability and between central offices that can transmit Caller ID information.
  • The name displayed is based on the listing in the AT&T database. Know which customer or vendor is calling before picking up the phone.
  • Answer the calls you want, ignore the ones you don’t wish to answer.
  • Logs all of your incoming calls.
  • Added peace of mind knowing you’re not getting interrupted during important meetings.
Note: Caller ID — Number Delivery gives you all of the above features with the exception of viewing the caller’s name.



Caller ID - Name and Number Delivery with Anonymous Call Rejections (ACR) (if available)

All the benefits of Caller ID, plus the ability to block unidentified callers.

If you want to: Do this:
Avoid calls from people not identified Turn on Anonymous Call Rejection (ACR) by pressing * 7 7.1 ACR stays on until you turn it off. Callers hear a message telling them to hang up, unblock delivery of their phone number and call again. (Note: ACR only works for “private” or blocked callers, not those who are unknown or unavailable.)
Turn off ACR Press * 8 7.1

Hints:
  • If you turn on ACR and Call Selector and a privacy call comes in from a number that’s on your Call Selector list, the call isn’t blocked.
  • If you turn on ACR and Preferred Call Forwarding and a privacy call comes in from a number on your list, the call is forwarded.
1 On a rotary phone, dial 1177 to turn on ACR; dial 1187 to turn off ACR.

 
Enhanced Caller ID — Name and Number Delivery  
 
Never miss an important call when you’re already on the phone

• Answer the calls you want, ignore the ones you don’t wish to answer
• Logs all of your incoming calls
• Added peace of mind knowing you’re not getting interrupted during important meetings

If you want to: Do this:
Use Enhanced Caller ID Wait for one full ring of your incoming call — then check your Caller ID unit for name and phone number.
View numbers when you're already on the phone Check the display unit to see the phone number and name of the waiting caller. You can either answer or ignore the call.
End original call and answer waiting call Hang up. Once the phone rings, answer to connect with the waiting caller.
Place original call on hold and answer waiting call Press your flash key or your phone's switchhook. Repeat to swap calls again. Both calls remain private.
Turn off Call Waiting prior to making a call (available in certain areas) Press * 7 01 at dial tone, then dial your call. Anyone trying to reach your business will get a busy signal. Once you hang up your original call, Call Waiting turns back on automatically.
Turn off Call Waiting while on a call (available in certain areas) Press your flash key or your phone's switchhook. At dial tone, press * 7 0.1 You'll reconnect with your original caller.

Hints:
  • If your Caller ID unit displays messages or symbols you don’t understand, check the owner’s manual provided with your equipment.
  • AT&T public or semi-public telephones display the words “pay phone”, but business-owned pay phones may display the name of the business.
  • If a telephone number is new and not yet in the AT&T database, the display shows the number but not the name.
  • Caller ID works only for direct-dialed calls between phone lines that have the service capability and between central offices that can transmit the information.
  • The name displayed is based on the listing in the telephone directory for that line.
  • If your caller is using a privacy feature, the number may not be displayed.
1 On a rotary phone, dial 1170.



Enhanced Caller ID — with Anonymous Call Rejection (ACR)

All the benefits of Enhanced Caller ID, plus the ability to block unidentified callers

If you want to: Do this:
Avoid calls from people not identified Turn on Anonymous Call Rejection (ACR) by pressing * 7 7.1 ACR stays on until you turn it off. Callers hear a message telling them to hang up, unblock delivery of their phone number and call again. (Note: ACR only works for “private” or blocked callers, not those who are unknown or unavailable.)
Turn off ACR Press * 8 7.1

Hints:
  • If you turn on ACR and Call Selector and a privacy call comes in from a number that’s on your Call Selector list, the call isn’t rejected.
  • If you turn on ACR and Preferred Call Forwarding and a privacy call comes in from a number on your Preferred Call Forwarding list, the call is forwarded.
  • The name displayed is based on the listing in the AT&T database.
1 On a rotary phone, dial 1177 to turn on ACR; dial 1187 to turn off ACR.